Terms and Conditions
Last Updated: February 2025
Welcome to Qrious Threads! These Terms and Conditions apply to all purchases made through our website and govern your use of our service. By accessing or browsing our website, you agree to these Terms and Conditions. Please read them carefully.
If you have questions, please don’t hesitate to contact us at info@qriousdesigns.com.
1. General Information
- Qrious Threads sells custom, print-on-demand clothing and accessories, crafted just for you.
- We are based in Derbyshire, UK. All products are manufactured globally through distribution centers to ensure faster delivery and sustainability.
- You agree that you are at least 18 years old or ordering with parental/guardian consent.
2. Product Information
- Each product is made-to-order, so please ensure all details (e.g., size, color, and design) are correct before completing your purchase.
- Size Guide: We strongly recommend using the size guide on each product page to select the correct fit, as we cannot offer size exchanges.
- Custom designs are subject to slight variations in print placement, fabric, and color due to the production process.
3. Pricing and Taxes
- All prices are listed on our website in GBP (£) unless otherwise noted. Prices are subject to change without prior notice.
- If applicable, VAT or other sales taxes are calculated and displayed during checkout based on your location.
4. Order Processing
- Order Fulfillment: Orders typically take 2-5 business days to be processed and produced before shipping. The fulfillment time may vary during peak seasons or due to unforeseen delays.
- Multiple-item orders may ship separately to ensure efficient delivery.
5. Shipping Policy
Free Shipping Worldwide
We are pleased to offer free standard shipping worldwide. All orders are routed through a distribution center closest to your delivery location to reduce shipping times and ensure sustainability.
Estimated Shipping Times:
- USA: 4–7 business days
- Europe (including UK): 4–8 business days
- Australia/New Zealand: 7–12 business days
- Rest of World: 10–20 business days
Expedited Shipping Options: Express shipping is available for an additional fee and varies by delivery location. Please check the options at checkout.
Note:
- Delivery times are estimates and may vary depending on local courier services, customs delays, or other factors.
- Shipping addresses must be entered accurately. We cannot be held responsible for delays or lost orders due to incorrect addresses.
6. Returns & Refunds
Our Policy
Due to the custom nature of our products (print-on-demand), we do not accept returns or exchanges for incorrect size selection or change of mind. However, we are happy to assist with issues related to faulty or defective products.
We Accept Returns For:
- Printing errors (e.g., design mistakes or omissions)
- Damaged items received
- Incorrect products/items mistakenly sent
How to Request a Return:
- Claims for defective or incorrect items must be submitted within 14 days of delivery.
- Please email us at info@qriousdesigns.com with your order number, a description of the issue, and clear photos of the item(s) in question.
Refunds will be issued to your original form of payment if the claim is approved. Shipping costs for defective items will be covered by Qrious Threads.
7. Payment Policy
We accept payments through secure platforms, including:
- Credit/Debit Cards
- PayPal
- Apple Pay
All transactions are processed via secure gateways compliant with PCI DSS standards (such as Stripe). Your payment information is not stored on our systems.
8. Intellectual Property
All content on the website, including logos, designs, images, product descriptions, and text, is the intellectual property of Qrious Threads and its licensors. Copying, reproduction, or unauthorized use of our intellectual property is prohibited.
9. Data Privacy
At Qrious Threads, we respect your privacy. By using our website, you consent to the collection and use of your data as outlined in our Privacy Policy. Key points:
- We only collect personal data necessary for order processing and customer service.
- Data is processed securely and in compliance with UK GDPR regulations.
For privacy-related concerns, you can contact us at info@qriousdesigns.com.
10. Limitation of Liability
- Qrious Threads is not liable for delays, lost packages, or damages caused by third-party shipping services.
- We are also not responsible for incidents where customers provide incorrect sizes or inaccurate shipping information.
11. Compliance & Warranty
- Our products comply with EU standards, including the EU REACH Directive and General Product Safety Regulation (GPSR).
- Age Restriction: Products are for adult use only.
- Warranty: All products come with a 2-year warranty against manufacturing defects, beginning on the date of delivery.
12. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. By using this website, you agree to resolve any disputes in the courts of the UK.
13. Contact Us
If you have any questions or concerns, please reach out:
- Email: info@qriousdesigns.com
- Contact Form: Qrious Threads Contact Page
- Mailing Address: [Your Business Address], Derbyshire, UK Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus
This document is tailored for Qrious Threads based on its branding and offerings as a print-on-demand store. Feel free to refine any minor details like delivery times or specific store policies based on your logistics. Let me know if you’d like adjustments or additional sections added!
